Jyoti need notbecome Jenny
The point which I was always had against a job with a BPO was that you have to compromise on your nationality. But the good news is that this is changing or rather has already changed. Now that outsourcing is being accepted as a global phenomenon, call centres have decided to drop the aliases and accented English has given way to global English. Says Akhtar of Vision Unlimited, “Handling sdervices for clients from different voice cultures is tough. Everyone understands the need for global English. With time American as well as the British clients have accepted the fact that India can provide quality services, so they do not mind speaking to an Indian.”“Now everyone knows that they are speaking to an Indian. Companies abroad realise that it is more important that the message reaches across to a client rather than stress on developing an accent,” feels Sanjay Bhartiya, who has been involved with training people for BPOs for past four years.And just what is global English? Says, Sona a tr